1. Cancelling your subscription
- ▸You can cancel at any time from the Stripe billing portal or by emailing support.
- ▸When you cancel, your plan stays active until the end of the current paid period, then does not renew.
- ▸We do not pro-rate or refund the unused part of a period after cancellation, and unused allowance does not carry over.
2. Renewals
Monthly and yearly subscriptions renew automatically at the then-current price until cancelled. We show your plan and next billing date, and Stripe emails a receipt for each charge.
3. When we do give refunds
- ▸Duplicate or accidental charges.
- ▸A confirmed billing error on our side.
- ▸A technical failure that prevented generation and could not be resolved — we will first re-run the generation for you.
- ▸Any right you have under mandatory consumer law in your jurisdiction.
Because assets are generated on demand, we generally cannot refund a period simply because you changed your mind after generating, but we will always try to make it right — usually by regenerating assets you are not happy with.
4. Digital delivery
Mischief delivers digital assets only — there is no physical product and no shipping. Nothing on this site is a ticket sale, and we do not collect or refund any show payments on your behalf.
5. How to request a refund
Email support@miscproj.shop with your account email and the charge date. We respond within a few business days. Approved refunds go back to your original payment method via Stripe. Governing law: England and Wales.